CTPlus remote service and maintenance software allows for the ability to diagnose, configure and service multiple sites remotely reducing the need for on-site interventions substantially and making these less urgent.
The software can overlook the installed base of Tecom Challenger systems and perform health checks via IP or over 4G networks with a 3G/2G fallback option when the 4G coverage is temporarily unavailable.
The solutions we offer
Implementing changing requirements, security protocols, configurations and updates can be done remotely over UltraSync, the Aritech communication platform. Remote management and remote service reduces the number of urgent on-site visits with a positive effect on the speed of interventions combined with a cost efficiency effect.
The remote service can be realised over the banks’ secured network or using the 4G connectivity, completely separated from the IP connection used for alarm transmission.
Benefits
Remote service
Configuration changes, firmware updates and health checks can be done remotely for all connected Tecom Challenger systems
Urgency of interventions
Thanks to the remote service capabilities, on-site interventions can be made less urgent and can be scheduled during a maintenance visit
User management
When a regional manager, security or facility manager is re-assigned to a new region, user access changes for all branches is handled by the remote service software
Reports
Service reports can be made available for all connected systems